SHIPPING / RETURNS
Shipping Policy
From the time your order is placed, it will take 1-3 business days to process your order, regardless of the shipping option selected at checkout. Please allow up to 3 business days for orders to process
You will receive a confirmation e-mail with the tracking details once your order ships. Express shipping options and any other third-party fees are non-refundable.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours.
You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to receive updates on your order.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Return & Exchange Policy
1. RETURNS
We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 5 days of the delivery date. To initiate a return, Please contact us at nivoloaroma@gmail.com to obtain return authorization. Be sure to include the items order number and the reason for the return. Returns shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be fully processed once we revived your return.
2. RETURN SHIPPING
Return authorization for items shipped in error or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items being returned/exchanged for other reasons will be paid for by the customer
3. ELIGIBLE ITEMS
The following items: Clearance items, final sale items, perishable items, special order items, custom products, and gift cards are not eligible for returns/exchanges. We reserve the right to refuse any return/exchange at managements discretion, if the item being returned/exchanged does not meet the criteria set forth in our policy.
4. CONDITION OF ITEMS
Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging
5. FORM OF PAYMENT
Refunds if issued, will be issued in the original form of payment, minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion
For other questions about our return policy please email us at nivoloaroma@gmail.com. Thank you for being a valued customer.