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STORE POLICY

Customer Care

Effective Date: [04/22/2026]

At NIVOLO, we are committed to providing a smooth, transparent, and respectful customer experience. This Customer Care Policy outlines how we handle orders, support, and customer concerns.

1. Contact & Support

For any questions, concerns, or support requests, please contact us at:

Email: Nivoloaroma@gmail.com
Response Time: We aim to respond within 24–48 hours (excluding weekends and holidays)

2. Order Processing

  • Orders are processed within [1–3 business days] unless otherwise stated

  • Customers will receive confirmation once the order is placed

  • Shipping times may vary depending on the carrier and destination

3. Shipping & Delivery

  • Once an order is shipped, NIVOLO is not responsible for delays caused by carriers

  • Customers are responsible for providing accurate shipping information

  • NIVOLO is not liable for packages lost due to incorrect addresses provided at checkout

4. Returns & Exchanges

Due to the nature of fragrance products, we generally do not accept returns or exchanges on opened or used items for hygiene and safety reasons.

However, we may offer replacements or solutions if:

  • The product arrives damaged

  • The wrong item was sent

Customers must contact us within 5 days of delivery with proof (photos and order details).

5. Refunds

  • Refunds (if approved) will be issued to the original payment method

  • Shipping costs are non-refundable unless the error was on our part

  • Refund processing times may vary depending on your payment provider

6. Product Expectations

We strive to accurately represent our fragrances. However:

  • Scent perception varies from person to person

  • Individual skin chemistry may affect how a fragrance smells

We do not guarantee that a scent will meet personal preferences.

7. Product Safety Responsibility

Customers are responsible for:

  • Reviewing all safety warnings before use

  • Performing a patch test

  • Using products as directed

NIVOLO is not responsible for reactions caused by failure to follow safety guidance.

8. Order Issues

If there is an issue with your order, you must contact us within 5 days of delivery. Claims made outside this window may not be eligible for resolution.

9. Respectful Communication

We are here to help and expect respectful communication. NIVOLO reserves the right to refuse service in cases of abusive, threatening, or inappropriate behavior.

10. Policy Updates

We may update this Customer Care Policy at any time. Updates will be posted with a revised effective date.

Thank you for choosing NIVOLO.

Privacy & Safety

Effective Date: [04/22/2026]

NIVOLO (“we,” “our,” or “us”) is committed to protecting your privacy and promoting the safe use of our products. This Privacy & Safety Policy explains how we collect and use information, as well as important safety guidelines for our fragrance products.

1. Information We Collect

We may collect the following types of information when you interact with NIVOLO:

a. Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

b. Transaction Information

  • Purchase history

  • Order details

c. Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you, orders, updates, or customer service inquiries

  • Improve our products, website, and customer experience

  • Send marketing emails (only if you opt in)

3. Sharing of Information

We do not sell your personal information. We may share your data only with:

  • Payment processors to complete transactions

  • Shipping carriers to deliver orders

  • Service providers that help operate our business (e.g., website hosting, email services)

These parties are required to handle your data securely.

4. Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You may:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications at any time

To make a request, contact us at: [Your Contact Email]

6. Cookies & Tracking

Our website may use cookies to improve functionality and user experience. You can modify your browser settings to decline cookies if you prefer.

PRODUCT SAFETY INFORMATION

7. Fragrance Safety Warning

NIVOLO products, including colognes and fragrances, may contain ingredients that can cause skin irritation or allergic reactions in some individuals.

By purchasing, receiving, or using our products, you acknowledge and accept this risk.

8. User Responsibility

All users (including gift recipients) are responsible for:

  • Reviewing product information and warnings

  • Determining personal sensitivity or allergy risk

  • Using products only as directed

9. Patch Test Recommendation

Before full use, we strongly recommend:

  • Applying a small amount to a small area of skin

  • Waiting 24 hours

  • Discontinuing use if irritation occurs

10. Proper Use Guidelines

  • For external use only

  • Avoid contact with eyes and broken skin

  • Do not ingest

  • Keep out of reach of children and pets

11. Limitation of Liability

To the fullest extent permitted by law, NIVOLO is not responsible for:

  • Allergic reactions or sensitivities

  • Misuse of products

  • Failure to follow safety instructions

12. Updates to This Policy

We may update this Privacy & Safety Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this policy or our products, please contact:

Nivoloaroma@gmail.com

IMPORTANT: If you experience a severe reaction to any product, discontinue use immediately and seek medical attention.

FRAGRANCE PRODUCT SAFETY & ALLERGY DISCLAIMER POLICY

​

Effective Date: [04/22/2026]

At NIVOLO, we are committed to providing high-quality fragrance products. Please read the following important safety information before purchasing, using, or distributing our products.

1. Allergy & Sensitivity Warning

Our colognes and fragrance products contain a blend of natural and/or synthetic ingredients that may cause skin irritation or allergic reactions in some individuals.
By purchasing, accepting, or using our products, you acknowledge and accept this risk.

2. Responsibility of Purchaser (Including Gifts)

If you purchase our products for another person (including as a gift), you agree to:

  • Inform the recipient of potential allergy and sensitivity risks

  • Direct the recipient to review all safety warnings and instructions before use

3. Responsibility of All Users

Any individual who uses our products, whether the original purchaser or a third party (including gift recipients), is responsible for:

  • Reviewing ingredient information (where provided)

  • Following all safety instructions and warnings

  • Determining personal suitability prior to use

4. Ingredient Awareness

If you have known allergies or sensitivities (including to fragrances, essential oils, alcohol, or botanical extracts), do not use the product unless you have verified it is safe for you.

5. Patch Test Recommendation

We strongly recommend performing a patch test before full use:

  • Apply a small amount to a limited area of skin

  • Wait 24 hours

  • Discontinue use if irritation, redness, or discomfort occurs

6. Proper Use

  • For external use only

  • Avoid contact with eyes, mouth, and broken or irritated skin

  • Do not ingest

  • Keep out of reach of children and pets

7. Limitation of Liability

To the fullest extent permitted by law, NIVOLO shall not be held liable for:

  • Allergic reactions or sensitivities experienced by purchasers or any third-party users

  • Failure by the purchaser to inform others of risks

  • Misuse or improper application

  • Failure to follow safety instructions or warnings

8. Customer & User Acknowledgment

By purchasing, accepting, opening, gifting, or using our products, you confirm that:

  • You have read and understood this policy (or have been informed of it)

  • You accept the potential risks associated with fragrance products

  • You agree to use the product responsibly

9. Questions

If you have any questions about ingredients or product safety, please contact us at:
Nivoloaroma@gmail.com

IMPORTANT: If you or any user experiences a severe allergic reaction, discontinue use immediately and seek medical attention.

Payment Methods

- Credit / Debit Cards

Payment Methods
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